When buyer says that received item is defective
When buyer says that the received item is defective. We’ll ask them for defective part images to share with us.
When an item is delivered but the Customer says the item has not been received
When the buyer says that he didn’t receive his/her order and there is no proof provided by the courier then we will unread the message.
If a buyer asks for shoe size fitting
When buyers want to know about the shoe size fitting. We’ll let them know that these are standard fitting.
If replacement is requested in returns and refunds
When a customer returns show the customer requested a replacement then we’ll check their replacement in linnworks to know if it is created or not. If the replacement is sent to the customer, then we’ll not issue a refund and if not created then we’ll ask the customer if he/she […]
If the customer has returned the item and asking for refund
When the customer returns the item and asks for a refund, firstly we’ll check their order in returns if we have received their return then we’ll issue a refund. If we don’t receive a return then we’ll ask return tracking number from the buyer.
When we have to share Return Label
If there is any wrong item or defective item received by the buyer or any issue caused from our side. Then we’ll share return label. Return label is prepaid label.
When we have to share return message
When customer didn’t like the color or there is any size issue. Then we will share return or exchange message. And the return shipping cost will be payed by the customer.
Stock issue during order changing
If customer has requested to change his/her order in size or color and we are out of stock in this. Then we’ll cancel the order and let the customer know that we were out of stock in this that’s why we have cancelled your order.
Order Change message
If the buyer says that he wants to change his/her order size, color etc. Then first make sure that the buyers order is not shipped. If not shipped then check the stock in linnworks in which the buyer is requesting for change. If the stock is available then edit the […]