Knowledge Base

When tracking says deliver but customer says not delivered

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• 17

When tracking says not delivered on skylinewears channels

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• 17

When tracking says not delivered on sautestyle

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• 19

Cancelation requests

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• 18

Order Change message

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• 34

When we have to share return message

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• 19

When we have to share Return Label

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• 21

If the customer has returned the item and asking for refund

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Stock inquiry by customer

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If replacement is requested in returns and refunds

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If a buyer asks for shoe size fitting

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When an item is delivered but the Customer says the item has not been received

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When buyer says that received item is defective

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• 19